DO YOU MANAGE WALK-INS AT PEAK TIMES?
Advanced bookings are in decline, no shows are on the rise. People are becoming more accustomed to simply leaving the house, having a few drinks and then turning up unannounced and expecting a table.
On a busy night when your tables are full, or held empty for a later booking, are you turning these customers away?
CAN YOU FILL A LAST-MINUTE
Is there anything more frustrating than turning away a walk-in party of 6, then 10 minutes later you have a last-minute cancellation or a no-show. If only you had a way to retrieve the party you just turned away ...
AIR TRAFFIC CONTROL
FOR YOUR RESTAURANT
Your guests are placed in a holding pattern where they're kept updated on changes to their anticipated wait time. Alleviating major frustrations for your guests whilst giving your business the flexibility you need. It's a win-win!
DOES IT WORK?
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A party arrives at your restaurant during a peak time and asks for a table - naturally you don't have one to offer. Instead, you simply take their name, cell/mobile number and party size - that's it. The party is now free to explore the local area, have a cocktail at the bar next door or squeeze in some late night shopping - you can even send them suggestions.
Once you're ready to seat your guests, you simply press the page button and our robots will work their magic - placing an automated interactive call directly to the guests phone. Giving you real-time visibility of whether they; Accept, Decline, or advise of a delay in returning.
They'll hear it, even in a noisy bar and you get an immediate interactive response.
Unlike other solutions which rely solely on email or SMS text message communications to alert the guest when their table is ready, but they don't hear the page as their phone will likely be in their bag or back pocket.
Second Guest is the only paging solution with a patent-pending interactive robo-call as the page. You're not left holding an empty table and second guessing if the guest will return!
PERFECT FOR RESTAURANTS OF
Whether you run a small independent restaurant or a large chain, with Second Guest you can provide your guests with the best possible service, whilst also turning tables faster and right sizing the party to the table.
THE LARGEST OF
Imagine if your guests could head over to the pub or bar across the street for a drink whilst they wait for their table, browsing your menu via the link you've sent them. Safe in the knowledge that they will get updates on when their table should be ready and a phone call when it is actually ready. Now they can!
Second Guest is a stand alone cloud-based system that requires nothing more than a web browser to access, meaning there's no infrastructure costs at all.
Runs on your existing EPOS, Tablets or even staff cell/mobile phones.
Leverage the power of suggestion to upsell walk-ins, which are no longer anonymous, by nudging and incentivising them.
Turn them into a repeat customer (even if they declined the table) with "come back soon" offers, or send a survey following their meal.
ALL YOUR SYSTEMS
Whilst no integration is necessary to operate Second Guest we do offer API's that can push or pull data into your existing systems such as; CRM, TMS, Kitchen Automation or Marketing Systems.
You can even push guests on to your wait list from your website.
We also store historical data allowing you to get started immediately, but access historical data when you're ready to integrate.
BUY A RADIO PAGER
Has a limited operating range
Frequently runs out of batteries
Only provides 1-way communication
Often get lost, stolen or damaged.
Provides no data insights or customer details
Probably costs you more per year than Second Guest