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REAL TIME
INVENTORY MANAGEMENT
AND
QUEUE HANDLING
FOR RESTAURANT TABLES
HOW
DO YOU MANAGE WALK-INS AT PEAK TIMES?
Advanced bookings are in decline, no shows are on the rise. People are becoming more accustomed to simply leaving the house, having a few drinks and then turning up unannounced and expecting a table.
On a busy night when your tables are full, or held empty for a later booking, are you turning these customers away?
CAN YOU FILL A LAST-MINUTE
CANCELLATION?
Is there anything more frustrating than turning away a walk-in party of 6, then 10 minutes later you have a last-minute cancellation or a no-show. If only you had a way to retrieve the party you just turned away ...
AIR TRAFFIC CONTROL
FOR YOUR RESTAURANT
Your guests are placed in a holding pattern where they're kept updated on changes to their anticipated wait time. Alleviating major frustrations for your guests whilst giving your business the flexibility you need. It's a win-win!
THE
SIMPLEST
RESTAURANT SYSTEM YOU WILL EVER USE
There are no apps to download, no software to install and it's so easy to use that you could be up and running in less than 10 minutes!
HOW
DOES IT WORK?
Click image for more detail >
A party arrives at your restaurant during a peak time and asks for a table - naturally you don't have one to offer. Instead, you simply take their name, cell/mobile number and party size - that's it. The party is now free to explore the local area, have a cocktail at the bar next door or squeeze in some late night shopping - you can even send them suggestions.
Once you're ready to seat your guests, you simply press the page button and our robots will work their magic - placing an automated interactive call directly to the guests phone. Giving you real-time visibility of whether they; Accept, Decline, or advise of a delay in returning.
WE PHONE
YOUR CUSTOMER
They'll hear it, even in a noisy bar and you get an immediate interactive response.
Unlike other solutions which rely solely on email or SMS text message communications to alert the guest when their table is ready, but they don't hear the page as their phone will likely be in their bag or back pocket.
Second Guest is the only paging solution with a patent-pending interactive robo-call as the page. You're not left holding an empty table and second guessing if the guest will return!
PERFECT FOR RESTAURANTS OF
ALL SIZES
Whether you run a small independent restaurant or a large chain, with Second Guest you can provide your guests with the best possible service, whilst also turning tables faster and right sizing the party to the table.
THE LARGEST OF
WAITING ROOMS
Imagine if your guests could head over to the pub or bar across the street for a drink whilst they wait for their table, browsing your menu via the link you've sent them. Safe in the knowledge that they will get updates on when their table should be ready and a phone call when it is actually ready. Now they can!
DEVICE
INDEPENDENT
Second Guest is a stand alone cloud-based system that requires nothing more than a web browser to access, meaning there's no infrastructure costs at all.
Runs on your existing EPOS, Tablets or even staff cell/mobile phones.
TARGETTED
MARKETING
Leverage the power of suggestion to upsell walk-ins, which are no longer anonymous, by nudging and incentivising them.
Turn them into a repeat customer (even if they declined the table) with "come back soon" offers, or send a survey following their meal.
CONNECT
ALL YOUR SYSTEMS
Whilst no integration is necessary to operate Second Guest we do offer API's that can push or pull data into your existing systems such as; CRM, TMS, Kitchen Automation or Marketing Systems.
You can even push guests on to your wait list from your website.
We also store historical data allowing you to get started immediately, but access historical data when you're ready to integrate.
DON'T
BUY A RADIO PAGER
-
Has a limited operating range
-
Frequently runs out of batteries
-
Only provides 1-way communication
-
Often get lost, stolen or damaged.
-
Provides no data insights or customer details
-
Probably costs you more per year than Second Guest
DO
KEEP YOUR CUSTOMER
INFORMED AND INCENTIVISED
On registration push your immediate offers for evening; cocktail menu, discounts to a local bar or simply a pleasant greeting letting them know they're on your wait list.
Thanks for jumping on the wait list. Whilst you're waiting, why not checkout our cocktail menu
http://bit.ly/cocktail
If you're experiencing delays the workflow engine can automatically keep your waiting guests informed and even send offers and incentives to ensure their return.
Sorry for the delay, we're super busy tonight but expect to call you in about 20 minutes. When you arrive, the first round of house water is on us!
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