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HOW
DO YOU KEEP YOUR POKER SEATS TURNING?
For a poker player, there is nothing quite as frustrating as waiting for a seat in the game ...
You could be the first on the list and still wind up waiting an hour, or tenth and get a seat in five minutes. The problem is further compounded by having to wait within the poker room to hear announcements, when you could be elsewhere in the resort.
TIME UPDATES
GET REAL
MARTY is on 2 lists but left 30 mins ago, he’ll decline when paged.
SARAH is on vacation, she’s now in the buffet with friends, she could come back if paged with Second Guest.
JASON is in the sports book, he waited 2 hours but won’t hear the announcement. He’s not coming back here ever again!
RICHARD the FLOOR MANAGER has spent 30 mins trying to open a new table without success!
AN ENDLESS TIRADE
Announcement for MARTY, seat available on 2-5
OF DEAD ANNOUNCEMENTS
Becomes an automated, interactive phone call directly to their cell phone ...
Second announcement for MARTY, seat available on 2-5
Third and final announcement for MARTY, seat on 2-5
Announcement for JACK, seat available on 2-5
Hi MARTY, your seat on 2-5 is ready now. Press 1 to accept, 2 to decline or 3 to delay by 5 minutes.
DO YOU WANT YOUR PLAYERS
WAITING?
OR PLAYING?
As a casino operator, why would you want players sat around just waiting? Instead, they could be dining in your restaurant, having a drink at the bar, playing slots or table games on the floor.
AIR TRAFFIC CONTROL
FOR YOUR POKER ROOM
Your players are placed in a holding pattern where they're kept updated on changes to their anticipated wait time e.g new table opening soon. Alleviating major frustrations for your players whilst giving your business the flexibility you need. It's a win-win!
THE
SIMPLEST
SYSTEM YOU WILL EVER USE
There are no apps to download, no software to install and it's so easy to use that you'll be up and running in less than 10 minutes!
HOW
DOES IT WORK?
A player arrives at one of your poker rooms looking to join a game, but all tables are currently full. Instead of making them wait, you simply take their name and mobile/cell number - that's it. They are now free to explore the rest of the casino venue, grabbing a drink at the bar, playing the slots or perhaps a quick game of blackjack.
Once you're ready to seat your player, you simply press the page button and our robots will work their magic - placing an interactive call directly to the players phone. That's right, a call - we actually ring them for you.
THE LARGEST OF
WAITING ROOMS
Imagine if your customers could roam around your casino while they wait for their seat, safe in the knowledge that they will get a call when a seat is available. Well with Second Guest that's exactly what happens.
DEVICE
INDEPENDENT
Second Guest is a stand alone cloud-based system that requires nothing more than a web browser to access, meaning there's no infrastructure costs at all.
Runs on your existing EPOS, Tablets or even staff cell/mobile phones.
CONNECT
ALL YOUR SYSTEMS
Whilst no integration is necessary to operate Second Guest we do offer API's that can push or pull data into your existing systems such as; CRM, TMS, Kitchen Automation or Marketing Systems.
We also store historical data allowing you to get started immediately, but access historical data when you're ready to integrate.
DO
KEEP YOUR CUSTOMER
INFORMED AND INCENTIVISED
Thanks for jumping on the wait list. Whilst you're waiting, why not check out our food court
http://bit.ly/foodcourt
On registration, push out your immediate offers, cocktail menu, discounts to the bar or upcoming tournaments.
If you're experiencing longer delays than usual, the workflow engine can automatically keep your players informed and even send offers and incentives based on elapsed wait time.
Sorry for the delay, our tables are still full but it looks like we should be able to seat you in 15 mins. If you take your seat we'll credit your reward card from when you joined the wait-list.
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