Subscription Plans & Pricing
Have it your way! The home of the custom plan.
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Mobile / Cell phone style contracts with inclusive monthly allowance, or pay as you go.
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Seasonal plans whereby your allowance and fee vary from one month to the next.
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No set-up fees, commissions, or charges for: tables, users, staff or number of devices.
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We tailor every plan to perfectly fit your volumes.
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Add-on features sold separately, choose what you need. Priced as a % uplift so it's proportional.
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Tourists? Choose Domestic and/or International allowance.
PAY AS YOU GO
NOW AVAILABLE
US and Canada customers can now "page for pennies" with no commitment or long term contract on a Pay as you Go plan, pre-purchase credit and we'll charge for each Guest, Call and Text (plus selected features) at our Standard Pricing, or make larger credit purchases to qualify for discounted pricing. Contact us for more info. Terms Apply.
Pricing
Your plans monthly inclusive allowance is priced basis the unit pricing shown.
For locations in:
Domestic SMS Text / Call's to any +1 number in the United States
Guests through the Waitlist:
Optional Guest Paging:
Custom Allowance "How to" (.PDF):
Domestic SMS Text / Call's to any +44 number in the United Kingdom
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United Kingdom
Currency: GBP, Billed in: GBP
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United States
Currency: USD, Billed in: USD
$0.0119
Per Guest
$0.0477
Per SMS Text
Message
$0.0350
Per Voice Call
Notification
£0.1015
Per SMS Text
Message
£0.0500
Per SMS Text
Message
£0.0099
Per Guest
Custom Allowance Calculator (.XLSX):
$0.0827
Per Voice Call
Notification
$0.0200
Per SMS Text
Message
$0.0200
Per Guest
Standard Pricing
Special Pricing*
£0.0888
Per Voice Call
Notification
£0.0600
Per Voice Call
Notification
£0.0165
Per Guest
Standard Pricing
Special Pricing*
$0.0350
Per Voice Call
Notification
$0.0250
Per SMS Text
Message
$0.0119
Per Guest
$500 Credit Pricing**
Found a better price?
Contact Us
we may be able
to match it
Pricing for locations in Canada are the same as the United States - currency: USD, billed in USD.
*Special Pricing is for Custom Allowance plans and is conditional on a $600 / £500 annual spend commitment.
**$500 Credit Pricing is an example of Pay as you Go plan discounting, whereby discount qualification is determined by the amount of credit purchased.
Contact us for: Locations based elsewhere, different use-cases, order form and terms.
Subscription
Our software is offered on a rolling monthly subscription basis, which auto renews unless you've given notice to cancel.
There are two models to choose from:
Pay as you Go - Ideal in these uncertain times, with no long term contract or commitment just pre-purchase credit and we'll charge you for each Guest, SMS Text Messages and Call (plus selected features) on a utilization basis. Purchase credit from as little as $10 with utilization priced at our Standard Pricing, or qualify for discounted pricing by making larger credit purchases - see $500 example above, further details are available upon request. Note: Pay as you Go is currently only available for customers in the US or Canada.
Custom Allowance - Perfect for large enterprise customers. Resembles a mobile / cell phone contract with an inclusive monthly allowance of; Guests, SMS Text Messages and Calls. If you exceed your allowance you will receive a warning, although you can continue to use the software, we will then simply meter your overage (consumption beyond your inclusive allowance) and charge for this at the prevailing overage-rates.
We also offer short run contracts that don't auto renew, which is useful for use-cases such as trade shows or events. As well as seasonal plans where the inclusive allowances and fees vary from month to month.
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Guests with No Phone & Tracking of Buzzers (aka Beepers / Radio Pagers)
We can add the ability to register guests who either don't have a phone with them, or don't wish to provide their number. These guests will still go via the waitlist but they won't receive any Texts or Calls. Instead you'll need to announce them, find them, or ask them to hang around possibly where they can see or hear the TV waitlist display.
You may own Buzzers and wish to retrieve some of your guests via this method, whilst still tracking them via the waitlist. The ID number of the buzzer can be entered in the waitlist to allow you to determine which buzzer to page when the time comes.
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Call
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Text
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and Guest Allowance
You can optionally include a monthly allowance of Calls and/or SMS Text Messages to send to your Guests. When and how they're sent is up to you and there's a lot of flexibility, plus you can update your settings at any time and the effects are immediate.
Communication via Text or Call occurs only with the Party lead, for example: if you have a party of 5 we're only communicating with 1 person in the party, not all 5 of them. Be sure to consider this when sizing your allowance.
You may well not want any Texts or Calls and instead choose to operate the waitlist, and potentially add-on features, on a model where you only have an allowance of Guests (no Text and/or Call paging).
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How Big an Allowance?
Great question! There should be a direct correlation between you doing more business and your allowance, therefore the bigger the better. But wait, this solution is for managing peak times, so unless you're the hippest place in town you're only going to be using the Second Guest platform a few days per week. A bowling center would use the platform on: league night, dollar night and weekends for example. There may well also be some seasonality to your business too.
We can estimate the best subscription for you based on data gathered either during your trial or a period on pay as you go. You may also find the sweet spot with "nudges" whereby your cocktail promos work well so you suddenly want to send every guest one! Whereas incurring cost to send someone your Wi-Fi code might not be for you given it's non-revenue generating. In any event you have full control of what Texts or Calls are sent when, via the Workflow Engine.
You can also change your monthly allowance at any time, subject to notice, with the new allowance typically commencing next month.
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How to Buy
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When you’re ready to proceed simply contact us with your requested plan; from the PDF pricing examples, by forwarding a Custom Pricing spreadsheet, or advising your preferred monthly volumes for: Texts, Calls and Guests (as applicable) – along with whether you prefer an allowance or pay as you go, and any other special requests you may have.
We’ll provide you with an Order Form which you can either sign, scan and return, or eSign online. You’ll then receive an invoice for payment, if you prefer you may choose to receive this as a PayPal eInvoice (this is the only option for Pay as you Go customers) which can then be paid online via Card or a PayPal account.
If you haven’t done so already, you’ll need to register for an account, your subscription will then be applied to your account. If you’ve taken a trial prior to placing an order the subscription will be applied to the same account so that any account configuration work you’ve done will be retained.
We will shortly be introducing online ordering within the platform itself, specifically for Pay as you Go customers (in US & Canada).
International Charges
It's common for the inclusive allowance to be domestic only, with international Calls or Texts on a Pay as You Go basis, albeit if you have a lot of tourists who are roaming from other countries we can include an International allowance as well.
Don't want to incur charges for International Calls or Text Messages? No problem you can enable "Domestic Only" so your staff and guests won't be able to register International numbers in the first place.
Other Costs
Our software runs in the cloud, there are no other costs and no other pre-requisite software is required.
You can run the software on any web enabled device that has internet access such as; Tablets, EPOS systems, Computer, Laptop or Mobile / Cell phones. If none of these options are available then you may well be looking at the purchase of a dedicated tablet. The good news is a cheap Android tablet is more than sufficient to run the Second Guest platform.
Further guidance on hardware is contained in our user guides, including advise for add-ons such as the Self Service Kiosk.
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Just Ask!
We're completely flexible, talk to us today and we'll walk you through our example subscription plans, when you're ready to proceed we can then shape something to fit.
You'll find we're more cost effective than radio pagers, plus you can drive upsell at the point of consumption, improve efficiency and collect your customers details for subsequent marketing activities. No other solution provides all this!