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NOTIFY GUESTS WHEN THEIR
FOOD ORDER IS READY
DO YOU HAVE CUSTOMERS
WHILE YOU FILL ORDERS?
Set them free to roam your; resort, bowling center or other facility.
Don't have staff wandering around trying to find a wooden spoon with a number on it, or worse offering an order to the wrong table.
There's now a better way...
GET THE CUSTOMER TO
COME TO YOU
Utilising nothing more than your customers mobile/cell phone as a paging device, automatically call your customer once their food is ready to be collected.
TAKE MORE ORDERS
Allow your staff to focus on taking orders and preparing food, rather than serving it. For this type of quick meal, your customers don't expect to be waited on - so why spend time and money doing so?
SYSTEM YOU WILL EVER USE
There are no apps to download, no software to install and it's so easy to use that you'll be up and running in less than 10 minutes!
DOES IT WORK?
You take your order for prepared food as normal, but instead of handing out a wooden spoon or table marker, you take you customers' mobile/cell phone number. We then create an association between the order and the customer automatically.
Once the prepared food is ready, you simply press the page button and our software will work its magic - placing a call directly to their phone to advise the order is ready for collection.
What's the point in sending an email or even a text message to alert your customer when their order is ready? Their phone will likely be in their bag or back pocket.
Second Guest is the only waiting system available today where the paging mechanism is a call - makes sense right?
PERFECT FOR DELI's, RESTAURANTS AND COFFEE SHOPS OF
Whether you run a small independent coffee shop or a large chain, we can help you provide your customer with the best possible service, whilst helping you maximise the time and efficiency of your staff.
Don't have your staff wandering around trying to deliver food. Instead notify your customers that it's ready for collection and have your staff focussed on processing other orders.
Second Guest is a stand alone cloud-based system that requires nothing more than a web browser to access, meaning there's no infrastructure costs at all.
Runs on your existing EPOS, Tablets or even staff cell/mobile phones.
YOUR CUSTOMER IS NO LONGER
Turn an anonymous walk-in party into a loyal, repeat customer with the added benefit of being able to target-marketing them following their meal.
ALL YOUR SYSTEMS
Whilst no integration is necessary to operate Second Guest we do offer API's that can push or pull data into your existing systems such as; CRM, TMS, Kitchen Automation or Marketing Systems.
You can even push guests on to your wait list from your website.
We also store historical data allowing you to get started immediately, but access historical data when you're ready to integrate.
Why would you or your customer want to use a product that ...
BUY A RADIO PAGER
Has a limited operating range
Frequently runs out of batteries
Only provides 1-way communication
Often get lost, stolen or damaged.
Provides no data insights or customer details
Probably costs you more per year than Second Guest
KEEP YOUR CUSTOMER
INFORMED AND INCENTIVISED
Thanks for your order, it will take a few minutes to prepare your food for you, but you will receive a personal phone call once it's ready.
On registration, push out a pleasant greeting letting them know that their food is being prepared and will be with them shortly - it's amazing customer service!
If you're experiencing longer delays than usual, the workflow engine can automatically keep your waiting customers informed and even send offers and incentives in their direction based on elapsed or actual wait time.
Sorry for the delay, your order will be with you soon. Next time you dine, please enjoy 10% off your bill by using code SORRY10 at the till.
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