How do you maximise the turnaround of your tables, whilst also improving the overall customer experience?​

Filling and turning the tables in your restaurant is key to your overall success, and you no doubt already have a system that allows you to take advance reservations, but how do you manage walk-in customers during peak times when you have to advise them of a potentially long wait, or worse turn them away?

 

Introducing Waiter™

Waiter™ combines an innovative wait list, paging and marketing solution that leverages your guests own mobile device, without the need for an App! 

A walk-in customer wishes to dine at your restaurant, but all your tables are currently full. You explain to your customer that you can page them on their mobile when a table becomes free.

Your host simply captures your guests name and mobile number, along with any special requests, and they are then free to spend their wait time however they choose - in the bar next door, shopping or even just taking a walk.

Once you are ready to seat them, your host/hostess can page your customer at the click of a button, delivering automated interactive calls and SMS to advise them that their table is ready.

There is no need for the latest smart phone, no range restrictions, no up-front investment and no ongoing hardware to maintain. Just a series of happy customers dining in your restaurant.

Dynamic, automated messaging keeps your customer informed

Keep your customers satisfied by extending benefits throughout the waiting process using automated text messages, keeping your customers updated, significantly reducing the chance that they will dine elsewhere and increasing your repeat business opportunities.

Thank you for waiting, we will call once your table is ready for you. Connect to GUEST for free Wi-Fi.

On registration

Sorry that you had to wait yesterday evening. We’d love to have you back to enjoy 2 complimentary glasses of Prosecco or house wine. Present this text next time you dine with us

The next day

Sorry for the delay, we do appreciate you waiting and have discounted your meal by 15%.

After 20 minutes

 

Full online statistical analysis and reporting

Waiter™ includes a full reporting module, allowing you to assess how each branch is performing wherever you are. Out of the box reports include: registrations over time, customer cancellations, average wait times, discounts applied over time, best performing branches and SMS marketing response rates. 

 

Download a product sheet

For general restaurants

For Complex and Resort restaurants

For Garden Centre restaurants and coffee shops

 

Get in touch

If you want to know more about Second Guest and our products, then either give us a call (see numbers below), email enquiries@secondguest.com or just drop your details in the form below and a member of the team will get back to you. 

 

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