THE VIRTUAL QUEUE
We didn't invent customer retrieval,
we just perfected it
Queue Management, Wait List & Customer Retrieval via Phone Paging
Real time response visibility thanks to our patent pending interactive robo call paging.
We use Calls and SMS only, there's no app for your customers to download.
Manage flow with one touch contextual calls & messages for just in time customer arrival.
By turning your customers phone into a pager, we not only solve many of the traditional challenges with technology in this space, but also create additional value;
Legacy Radio pagers/buzzers: Issues include - out of range, lost/stolen, flat batteries, one-way communication.
Customer Data: Your walk-in customers were traditionally anonymous, not any more.
Business Intelligence: What’s the average party size, what’s the average wait, at what point do declines increase, what’s the near-term average page response time? What could you do with these insights?
Engagement: Leverage the workflow engine to drive contextual engagement with your waiting guest.
Point of Use Marketing: Your waiting customer is potentially going to return following their wait to leverage your businesses services. This is the perfect time to; cross sell other services thereby increasing sales, advise of add-ons that boost average order values, incentivize a continued wait thereby securing business that could otherwise have been lost if the wait was abandoned.
Ecosystem: Which third parties can potentially push customers onto your wait list? Possibly receiving commissions on conversions, insights can include which customers from which sources actually arrive.