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Web based - Wait List & Cell Phone Paging System for "Just in Time" arrival
Page via SMS Text Message and/or Robo-Call
We do this...
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Infinite range
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No batteries for you to charge.
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No cost if it's lost or stolen.
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2-way communication
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Wait times & updates
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Collects customer data
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Rich data insights
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Customer brings it with them!
Using this...
and much more
INTERACTIVE ROBO-CALL
DELAY
ACCEPT
DECLINE
Real time response visibility thanks to our patent pending interactive robo call paging.
NO APP
NO BARRIERS
We use Calls and Text only, there's no app for your customers to download.
WORKFLOW
ENGINE
Manage flow with one touch contextual Calls & Text for just in time customer arrival.
Staff Interface
Quickly capture your customers details via our web based interface that runs on your: EPOS, Tablets, PC's or Laptops - all synchronized in real time.
Click/Tap Screen Shot to Enlarge (not all browsers)
Customer Interface
Let your customers see where they are in the virtual line with our fully configurable display that includes traffic light customer responses in real time.
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Optional "Big Board" feature to display wait list on LCD or Plasma TV.
We solve queue management by turning your customers phone into a modern day pager, solving many of the traditional challenges with other approaches to customer retrieval, whilst creating additional value;
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Legacy Radio Pagers / Buzzers: Issues include - out of range, lost/stolen, flat batteries, one-way communication and zero data.
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Modern SMS text paging: Issues include - often not heard as it's a single quiet beep, you've sent an SMS Text Message but now what - how long do you hold an advisor, empty table etc? Can be expensive - Nowait charge $179 to $249 per location per month.
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Customer Data: Your walk-in customers were traditionally anonymous, not any more.
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Business Intelligence: What’s the average party size, what’s the average wait, at what point do declines increase, what’s the near-term average page response time? What could you do with these insights?
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Engagement: Leverage the workflow engine to drive contextual engagement with your waiting guest.
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Point of Use Marketing: Your waiting customer is potentially going to return to leverage your businesses services following their wait. This is the perfect time to; cross sell other services thereby increasing sales, advise of add-ons that boost average order values, incentivize a continued wait thereby securing business that could otherwise have been lost if the wait was abandoned.
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Ecosystem: Which third parties can potentially push customers onto your wait list? Possibly receiving commissions on conversions, insights can include which customers from which sources actually arrive.
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