QUEUE HANDLING

AND

GUEST PAGING

FOR RESTAURANTS

OPERATIONAL

PARTY ARRIVES

But no tables are available

CAN YOU COME BACK IN 20 MINS?

Never seen again!

INEFFICIENCY

PARTY ARRIVES

Party of 2 sat at table for 4

THEN PARTY OF 4 ARRIVES

Can you come back in 20 mins?

WORSE STILL

5 mins later you get a last minute cancellation

OPERATIONAL

EXCELLENCE

ACCEPT

Stop holding empty tables for no shows, instead place parties on your waitlist and retrieve them just in time to sit down at a right sized table.

DELAY

DECLINE

Second Guest is the only waitlist that gives your Front of House real-time visibility of; accept, decline or delay. Thanks to our patent-pending interactive robo-call paging direct to your guests phone.

Second Guest Add Party Screen Shot

Click or Tap to enlarge (not all browsers)

SIMPLEST

RESTAURANT SYSTEM YOU WILL EVER USE

There are no apps for you or your guests to download, no software to install and it's so easy to use that you could be up and running in less than 10 minutes thanks to pre-built Call and Text templates in a range of languages.

HOW

DOES IT WORK?

WALK-IN ARRIVES

But there are no suitable tables available

ADD TO WAIT LIST

Capture their: Name, Number and Covers in Second Guest

WHERE TO WAIT?

Guest chooses how and where to wait, but why not give them a nudge by sending a suggestion

KEEP THEM UPDATED

Advise of pull forward, or push back of the quoted wait time.  Incentivise them to keep waiting.

TABLES READY

Just one click or touch to make a 2-way interactive Robo-Call, and/or send an SMS text advising the table is readyadvising th

ACCEPT

Good News! They're on their way right now and will be here shortly.

GUEST RESPONDS

DELAY

Bad News! They're on their way but they're running late, you define how late is acceptable.

DECLINE

Great News! You know immediately that they're not coming and you won't be holding an empty table as you can page the next in line without  any delay.

Want the best news? Your decline isn't anonymous and you can now; send them an offer to try and incentivise them to "come back now", or send them a time limited "come back soon" offer.  It's your choice, you don't even have to send them anything right now if you prefer not to.

THE LARGEST OF

WAITING ROOMS

Imagine if your guests could head over to the pub or bar across the street for a drink whilst they wait for their table, browsing your menu via the link you've sent them to expedite the ordering process when they arrive.

You can even form recipricol arrangements with other venues, perhaps you suggest a pub or bar to your guests, and the other venues can reciprocate by adding guests directly to your wait list - you can even track referrals and conversions!

AIR TRAFFIC CONTROL

ESTIMATED WAIT TIMES

Estimated wait times are just that - an estimate!

With Second Guest your guests are placed in a holding pattern, you can pull forward or push back their wait time at the touch of a button and your guests are kept updated.  You can then land them at their table at the perfect time.

Provide the best possible experience by alleviating a common frustration for your guests, whilst giving your business the flexibility you need.  It's a win-win!

WE PHONE

YOUR CUSTOMER

They'll hear it, even in a noisy bar!

Unlike a single beep SMS text notification, which many other text only paging solutions rely on to notify the guest when their table is ready.

​Second  Guest is the only paging solution with a patent-pending interactive robo-call as the page.  You're not left holding an empty table and second guessing if the guest will return!

SHAPE

YOUR CUSTOMERS JOURNEY

Greet them, engage them, best of all - nudge them - to drive incremental sales

You're on the list!  Whilst you're waiting, why not checkout our cocktail menu

http://bit.ly/cocktail our Happy Hour pricing runs until 6:30pm today!

On Registration

Tables Ready! Hope you brought your appetite as there's 20% off sides when ordered with a full price main right now.

On Ready

Sorry for the delay, we're super busy tonight but expect to call you in about 20 minutes. When you arrive, the first round of house water is on us! Check out our app http://bit.ly/rest-app

On Delay (Push Back)

On Decline

You're standing us up after we rolled out the red carpet? Just kidding, enjoy your night and if you come back in the next 7 days and show this message we'll give you 10% off your whole bill!

You're in control, choose when to send SMS and/or make automated interactive calls.

All driven by workflow engine

TARGETTED

MARKETING

Upsell: Leverage the power of suggestion by sending nudges to incentivise incremental sales to your walk-ins, which are no longer anonymous, right before they sit down!

Repeat: Turn them into a repeat customer (even if they declined the table) with "come back soon" offers, or send a survey following their meal.

DEVICE

AGNOSTIC

Second Guest is a stand alone cloud-based system that requires nothing more than your favorite devices web browser to access.

There's no infrastructure costs, you can access our platform from your existing EPOS, Tablets or even you staffs phones!

All devices are kept in synch real-time, data is sent via SSL and we encrypt all of your customers personal data.

DATA & ANALYTICS

MAKE INFORMED DECISIONS

  • How many walk-ins last night?

  • How does that compare to last week, last month, last year?

  • What's the average wait-time?

  • How long do guests take to arrive when paged?

  • What's the average party size?

  • Whatever your data needs, we can help!

CONNECT

ALL YOUR SYSTEMS

Whilst zero integration is necessary to operate Second Guest we do offer API's that can push or pull data into your existing systems such as; CRM, TMS, Kitchen Automation or Marketing Systems.

Push guests on to your wait list from your website, or 3rd party partner websites.

We also store historical data allowing  you to get started immediately, but access historical data when you're ready to integrate.

DON'T

BUY A RADIO PAGER

  • Has a limited operating range

  • Frequently runs out of batteries

  • Only provides 1-way communication

  • Often get lost, stolen or damaged.

  • Provides no data insights or customer details

  • Costs you more per year than Second Guest

BUY THE MODERN ALTERNATIVE

SUMMARY OF

  • Visibility: Immediate turning of tables, no second guessing if they're coming back

  • Right sizing: Party of 2, gets  a table for 2.
  • Adoption: No app for your guests to download, works on any phone!

KEY BENEFITS

  • Retrieve walk-ins: Fill last minute cancellations.

  • Nudge: Drive incremental Sales
  • Affordable: Subscriptions to suit every budget, pays for itself via upsell nudges of high margin product.

WANT TO KNOW MORE?

Download a Product Brochure

Copyright © 2017-2019 Second Guest, Inc. All Rights Reserved.