Poker Room Waitlist Management Software

Manage your waiting list and page players via Text and/or Call when a Seat's available

Mobile / Cell phone style contracts with allowance of Text, Calls & Players each month.

Seasonal plans whereby your allowance and fee vary from one month to the next.

No set-up fees, or charges for: tables, users, staff or number of devices.

Waitlist only plans, no Text or Call allowance, just players.

We tailor every plan to perfectly fit your card rooms volumes.

Tourists? Choose Domestic and/or International allowance.

Big Board - for LCD / Plasma TV display

  • Player response Traffic lights, in real-time.

  • Perfect for within Room or elsewhere in Resort.

  • Display Games, Table Numbers & Interest Lists.

  • Add a custom message.

  • Display short rows / 8 games, or long rows / 4 games, or auto-rotate for even more.
  • Choice of seven color schemes.

How does it work?

Staff add the Player to the waitlist via a web browser

Or the Party can self register via your Website or a Kiosk.

Allows for rapid registration against one or more game types.

Wait times are unpredictable and often long, let the Player choose where to wait rather than asking them to stay within the Card room or range of announcements.

Give them a nudge by sending a suggestion to incentivize spend within your resort.

Players can monitor their place on the waitlist on their phone.

Auto updates and allows them to cancel at any time, keeps the waitlist real and allows you to advise when you’ll be opening new tables.

Page their phone via SMS Text or Automated Voice Call when you're ready to seat them.

No more endless repeat announcements for players.

Batch page when you open new tables.

Real Time 2-way page responses let you know if they ACCEPT, DECLINE, or DELAY to getting back.

No delay in paging the next player on the waitlist.  No more holding empty seats for no shows.  Open new tables with confidence.

Player returns to take their seat, you can mark them as arrived to clear them from the waitlist.

The game doesn’t break, and the other players don’t moan about the empty seat. Don't worry they’ll find something else to moan about though.

Capture the Players details and numerous other insightful data points.

Improve your efficiency and boost profitability by making informed decisions.

Waiting or Playing?

Set waiting players Free!

Why would you want players to wait in your poker room?  Instead, they could be dining in your restaurant, having a drink at your bar, playing slots or table games on the floor.

Better for the players, better for your bottom line.

Waitlist - Registration Channels

Add poker players to your waitlist via a range of methods

Type:

Method:

Who:

Walk-Ins & Phone-Ins

Add Party Directly in Software

Your Staff

Your customers directly via your website

  1. Form that calls API's

  2. iFrame/Modal

via Second Guest's API's

You Decide

via Self Service Kiosk

Your Customers whilst on premise

Website Visitors

Referrals, Apps, IOT

Kiosk

You're in full control, choose which channels you want to offer your players.

Build your Custom Plan

Waitlist Only?  No Texts / Calls.

Add Paging?  Choose Voice Calls or  SMS Text Messages, be them Domestic or International.

Or maybe a bit of both?

Choose only the features you require from:

  • Big Board (TV Display)

  • SSK (Self Service Kiosk)

  • Track Players with No Phone

  • Track Players handed a Radio Pager / Buzzer

  • Real Time wait time and page response times

  • iFrame (for Web Registrations)

  • Queue Watcher

Queue Watcher - Waitlist Monitoring

On Registration

Did you know you can monitor your place on the list from your phone?

Just follow this link:

www.2ndgqw.com/G6b9A5

With Queue Watcher you can automatically send the player a unique link via SMS Text Message which allows them to monitor, or even cancel, their place on the waitlist.  Auto updates and for Interest lists shows total waiting count.

 

Customers do not have to download or install an App to use the link.

Whilst Waiting

When Paged

Call your Poker Players when their seat's available!

They'll hear it, even in a noisy resort, deli or bar.

Unlike a single beep SMS Text notification, which many other Text only paging solutions rely on to notify the player when you're ready for them.

​Second  Guest is the only paging solution with a patent-pending interactive voice call as the Page, meaning you're not left second guessing if the player will return!

Shape your Players Journey

Greet them, engage them, best of all - nudge them - to drive incremental sales

You're on the 2-5 NLH list!

 

Whilst you're waiting why not check out our food court http://bit.ly/foodcourt

On Registration

On registration push out your immediate nudges and offers: food court or deli, cocktail menu, information on upcoming tournaments.

When you're ready to seat your player you may even incentivize them to take their seat!

On Ready

You're seat on 2-5 NLH is ready for you!

If you take your seat we'll credit your reward card from the time that you first registered on the waitlist.

You're in full control, choose when to send SMS Text messages and/make automated Calls

Data & Analytics

Make Informed Decisions:

  • How many players yesterday?

  • How does that compare to last week, last month, last year?

  • What's the average wait-time?

  • How long do players take to arrive when paged?

  • Whatever your data needs, we can help!

Benefits Summary

Web based software runs in a browser, no installation. Data securely stored in the cloud.

Improve player flow & waiting experience.

Give them a Nudge to drive incremental sales whilst players are waiting.

Waitlist & Data visibility across your whole business for either single or multiple locations.

Immediate turning of seats thanks to real-time responses.

Multilingual templates allow you to greet Players via Call or Text in their preferred language.

Want to know More?

no credit card required

Download a Product Brochure

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